Terms & Condition - The Friendly Swede

Introduction 

These are the terms of use when purchasing from thefriendlyswede.com. Using the website or purchasing from our web shop forms a contract between you and The Friendly Swede AB. Please make sure that you have read and understood these terms of use. 

For any problems or questions regarding anything relating to our business or your order, never hesitate to write to us at support@thefriendlyswede.com and we will support you in the best way possible.

The Friendly Swede AB business address:
Dragarbrunnsgatan 39, 753 20, Uppsala, Sweden. 

Order Confirmation

Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct.

If you do not receive an order confirmation email, please contact our customer service before placing a new order. Email the customer service team at support@thefriendlyswede.com

Payment methods and cards

You can check out using multiple payment methods, including credit or debit cards, Google and Apple Pay. 

Price

All the prices include VAT where applicable. Shipping rates (or confirmation that you qualify for free shipping) are calculated and added at Checkout. 

Shipping & Delivery

We will always try to ship your order within 1 business day from when you have placed your order. Shipping method and delivery times vary depending on your delivery address. We always use a speedy service that deliver to you within a few days, whilst considering cost and environmental impact (eg. shipping from the nearest available warehouse). 
Read more details here.

 

Warranty

At The Friendly Swede we take full ownership for everything we sell. We stand behind the quality of our products and offer a 3-year manufacturer warranty to guarantee that our products are free from defects due to craftsmanship or material. Read more details here. 

Return & exchange

All private consumers have the right to return and/or exchange the order without specifying any reasons, within 30 days from the date the order was placed. The right applies only in the case that The Friendly Swede is notified within this period and in the case the product and its original packaging can be returned in the same condition as when received.

If you wish to return or exchange your product, please contact The Friendly Swede at support@thefriendlyswede.com and we will support you as soon as possible.

We charge a return fee of €7. In the case of warranty claims, we do not charge you any fees.

For reimbursement we use the same payment method you used for the original transaction. Reimbursement will usually take 5-10 business days. The Friendly Swede reserves the right to reject returns or exchanges if the conditions are not met. 

Faulty delivery

If you have not received what you ordered, make sure you contact The Friendly Swede customer service as soon as it has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct. 

Please send an email to support@thefriendlyswede.com

Intellectual property rights

All intellectual property rights on the website are owned by The Friendly Swede. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of The Friendly Swede.

The www.thefriendlyswede.com website may include user generated content from e.g. social media applications. The Friendly Swede does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service. You can email the customer service on support@thefriendlyswede.com