Terms & Conditions

Terms & Condition - The Friendly Swede

Introduction 

This is the terms of use when purchasing from thefriendlyswede.com. Using the website or purchasing from our webshop forms a contract between you and The Friendly Swede AB. Please make sure that you have read and understood these terms of use.

The Friendly Swede AB address: Dragarbrunnsgatan 39, 753 20, Uppsala, Sweden.

Order Confirmation

Once the order has been placed successfully an order confirmation email will be sent to your email address. It is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address is complete and correct.

If you do not receive an order confirmation email, please contact the customer service before placing a new order. Email the customer service team on hej@thefriendlyswede.com

Payment methods and cards

You can choose to pay by credit card or debit card. The accepted cards are VISA, MasterCard and American Express.

Price

All the prices include VAT. The prices also include the shipping cost since we apply free shipping to all customers within Sweden. 

Delivery & Delivery Time

We will always try to ship your order within 1 business day from that you have made your order. Usually if you make your order before 11.00 AM (CET) we will ship it the same day. Orders placed on weekends and holidays will be shipped the next business day. Normal delivery time is 2-5 work days. For orders not picked up at shipping point we will charge a fee of 200 SEK which will be deducted from the return payment.

Shipment Information

You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: http://www.dhl.se

DHL will deliver your parcel to a hub near you and you will be notified by SMS when the delivery has arrived. Therefore, it is important that you give your mobile phone number when you register your details.

Orders are shipped out from The Friendly Swede warehouse located in Uppsala, Sweden.

Return & exchange

All private consumers have the right to return and/or exchange the order within 30 days from the date the order was placed. The right applies only in the case that The Friendly Swede is notified within this period, and in the case the product and it’s original packaging can be returned in the same condition as when received.

To exercise your right and receive the necessary information you must contact The Friendly Swede customer service. Specify your request and make sure to provide your order number. Email the customer service team on hej@thefriendlyswede.com

Return shipping is paid by the consumer. You are responsible for the package until it reaches us. Either you arrange the shipment buy yourself or you can contact us at hej@thefriendlyswede.com to receive a return shipment number which you can use for returning the goods. The cost for return shipment will then be deducted from the reimbursement. For reimbursement we use the same payment method you used for the original transaction. Reimbursement will usually take 5-10 business days. The Friendly Swede reserves the right to reject returns or exchanges if the conditions are not met.

The Friendly Swede does not handle returns and exchanges for The Friendly Swede products purchased outside of www.thefriendlyswede.com. Please contact the company where you purchased The Friendly Swede product.

Warranty

At The Friendly Swede we take full ownership for everything we sell. We stand behind the quality of our products and offer a 3-year manufacturer warranty to guarantee that our products are free from defects due to craftmanship or material.

If any defects due to craftmanship or material are discovered please contact our superior customer support directly to find a friendly and fair solution to your problem. To honor your warranty, we require proof of purchase. Purchases made from a counterfeit or unauthorized seller will not be considered. The 3-year manufacturer guarantee will not cover misuse, improper care, accidents, negligence, abrasions, solvents or cleaning liquids. General wear and tear which may result in a degradation of material or colors over time is not considered a defect due to craftsmanship or material. We cannot either take responsibility for any loss of your product.

Make sure you contact the The Friendly Swede customer service as soon as the manufacturing error has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. We also need a photo clearly showing the defect.

Please send an email to hej@thefriendlyswede.com

Faulty delivery

If you have not received what you ordered, make sure you contact the The Friendly Swede customer service as soon as it has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. It is your responsibility to make sure the shipping address is complete and correct.

Please send an email to hej@thefriendlyswede.com

Intellectual property rights

All intellectual property rights on the website are owned by The Friendly Swede. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of The Friendly Swede.

The www.thefriendlyswede.com website may include user generated content from e.g. social media applications. The Friendly Swede does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service. You can email the customer service on hej@thefriendlyswede.com