At The Friendly Swede we take full ownership for everything we sell. We stand behind the quality of our products and offer a 3-year manufacturer warranty to guarantee that our products are free from defects due to craftsmanship or material.
If any defects due to craftsmanship or material are discovered please contact our superior customer support directly to find a friendly and fair solution to your problem. To honor your warranty, we require proof of purchase. Purchases made from a counterfeit or unauthorized seller will not be considered. The 3-year manufacturer guarantee will not cover misuse, improper care, accidents, negligence, abrasions, solvents or cleaning liquids. General wear and tear which may result in a degradation of material or colors over time is not considered a defect due to craftsmanship or material. We cannot take responsibility for any loss of your product.
Make sure you contact the The Friendly Swede customer service as soon as the manufacturing error has been discovered. When contacting the customer service, please specify your name, address, order number and a detailed description of the issue at hand. We also need a photo clearly showing the defect.
Please send an email to firstname.lastname@example.org